Introducing Member Online
Helping you manage your super online is high on our list of priorities. That’s why we’re launching a new and improved online experience designed to make managing your super easier and more secure.
Launching in October, the new Member Online platform will deliver:
All the key functions you need to manage your super account will still be available, including:
View your balance and transactions
Manage or change your investment options
Access the MyTracker tools
Combine any other super accounts you may have
Update your personal details & communication preferences
Manage your insurance and beneficiaries
Be prepared for the new Member Online
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Here are a few things to be aware of when Member Online launches:
You’ll need to update your password:
The first time you login after launch, you will need to update your password to meet our enhanced security requirements. You’ll also need to verify the change via SMS. Have your member number, existing password and mobile phone handy to complete this process.New Multi-Factor Authentication (MFA) process:
When you login for the first time after launch, your MFA process will be defaulted to SMS. If you wish to use OKTA Verify or the newly enabled Google Authenticator process, you can update your preferences in the ‘My Profile’ section.
Login web address change:
The web address for Member Online will be different. You can simply use the ‘Login’ link at the top of this page at any time. If you use a bookmarked URL to access the current login page, you will be redirected to the new Member Online login page. You should update your bookmark when you first visit the new site.
For Members based overseas:
Given there will be issues with receiving an SMS to verify your account, please contact the Call Centre on +61 2 9696 9800 for help to set-up access to your account after the new Member Online has launched.
Super Tracker users:
If you use the Super Tracker app, you will need to complete a one-off OKTA Verify set-up the first time you log in after the new Member Online has launched.
Some members will need to re-register for access:
If you haven’t accessed your online account for a while and haven’t set up Multi-Factor Authentication previously, you will need to re-register for your Member Online access. If you experience any issues with the registration process, please call the Contact Centre on 1300 926 626. What You Need to Know Before the Launch
Check and update your contact details
Ahead of the launch, it’s important that we have both your current mobile number and email address noted on your account. If your mobile and email details are not updated or confirmed, you may need to re-register for access to your Member Online account after the launch.
You can update these details through the ‘Personal Details’ section of your online account now or contact us for help to update them if needed.
Beware of scams
Attempts at fraud and scams can sometimes increase around periods of change like this.
For account security, we have not included login links in our member communications and will never ask you for login or password details online or over the phone. We are also not using SMS messages to promote the new Member Online platform.
Contact us immediately if you’re unsure about any emails you receive about this change.
There’s also more tips and information to help you avoid scam and fraud activity here.
Frequently Asked Questions
We’re launching Member Online to improve user experience based on member feedback and to enhance security
- Stronger security safeguards to protect your personal and financial data
- There will be a new user dashboard and layout/navigation menu
- Better system reliability and availability
- The URL/web-address you use to login will change when the new platform is launched
- Google Authenticator is being added as a Multi-Factor Authentication (MFA) option
All the key functions you need to manage your super account will still be available, including:
-
View your balance and transactions
-
Manage your investment options
-
Access the MyTracker tools
-
Combine any other super accounts you may have
-
Update your personal details & communication preferences
-
Manage your insurance and beneficiaries
To ensure a smooth migration process, you will need Multi-Factor Authentication (MFA) set up on your account.
You also need to ensure we have both your current mobile number AND email address noted on your account. You can update these via your online account or contact the Call Centre for help. If these details are not up to date you will need to re-register for access to your online account after transition.
- For security purposes, you will need to reset your password the first time you login after launch, with verification via SMS
- Multi-factor Authentication (MFA) will also be defaulted to SMS. After launch you can change to the MFA method you prefer - to OKTA Verify or the new Google Authenticator option.
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OKTA verification will also be implemented for the Super Tracker app when you login for the first time after launch
Given there will be issues with receiving an SMS to verify your account, please contact the Call Centre on +61 2 9696 9800 for help to set-up access to your account after the new Member Online has launched.
Final timing will depend on successful testing to ensure a smooth transition process. We are currently aiming for an October release. Keep an eye on our website for more details.
- We’ll never ask for your Member Online password by phone or email
- We won’t include login links or your account number in the communications and will instead direct you to use the login button on the public website
- Always log in via our official website or the Super Tracker app
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Contact us immediately if you’re unsure about whether a message is legitimate
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If you have any questions or need help, please call us on 1300 926 626